|I run Windows 8.1 as a virtual machine in VMware Fusion. I let the host operating system take care of security, specifically:
If I lock my host OS, then you can’t get to the guest virtual machines. So, I don’t want additional screen savers or passwords on my virtual machines–life is too short to enter your password too often.
With previous versions of Windows, including Windows 8 you could set your computer to automatically login using the netplwiz.exe or ‘control userpasswords2’ utility.
After upgrading to Windows 8.1 the “Users must enter a user name and password to use this computer.” configurable option was no longer present for me.
To fix this it was necessary to go to Control Panel > User Accounts and select “Reset Security Policies” (see image to the right). Then you could use netplwiz or ‘control userpasswords2’ to setup automatic login. Alternatively you can use the Windows Sysinternals Autologon utility to configure automatic login. Reboot for changes to take effect.
You must also disable the lock screen–not only don’t I want to enter my password to login, I especially don’t want to have to swipe up a lock screen. This feature only seems worthwhile on a tablet, but even on a tablet that’s debatable. To disable the lock screen from the command prompt, launch gpedit. Navigate to Local Computer Policy > Computer Configuration > Administartive Templates > Control Panel > Personalization. Double click or right click and select “Edit”. Select the radio button to enable this option. Reboot.
A couple of other desirable tweaks to Windows 8.1:
I’ll let you figure out how to turn off the screen saver and sleep features on your own and also set your desktop wall paper to also be your Metro start menu back ground. Now that Windows 8.1 is feeling more like a desktop OS again, I find it desirable to go directly to the desktop on login. To enable this, launch the desktop from the Metro menu. Right click the taskbar and select properties. Select “When I sign in or close all apps on a screen, go to the desktop instead of Start.”
October 22, 2013
October 6, 2012
September 9, 2012
|I’ve been checking out a number of cloud storage providers–quite a few actually–all together around a dozen. It is easy to say that not all cloud storage services are created equal. Not all have sync utilities. Not all have clients for both Apple OSX and Windows or for both iOS and Android. Not all clients allow you to define precisely the folders to be sync’ed or even allow for more than a single folder to be sync’ed…
A level playing field. I’m evaluating several of these and I want to, as much as possible, give them all an equal footing. I guess my main interest was that I wanted to make sure that they were all syncing the same folders and files–more or less automatically. The best way to do that would be for all of the clients to use the same folders as the sync folders. That way if I put a new file in a given folder, it would automatically be synchronized with all of the services simultaneously. The trick is that it is not trivial to direct all of the clients to sync the same folder. It’s not easy, at least not for all or even most of them. Of the services I’m checking out, only Bitcasa and SugarSync allow you to define the exact folders to be sync’ed–these two are probably the underdogs in this competition, though both have great products. The other four services in question are Dropbox, Box, Google Drive, and Microsoft’s SkyDrive–all much bigger players in the cloud storage space. But all of these want to create a folder in a default or user defined location for the cloud files. Left to their own devices these four services would create four folders in, for instance, your user or ~/Documents directory. While it would be easy enough for all four of these folders to be placed in the same location, this is still an unacceptable situation. In order to sync a single file to all four services, I would have to copy any given file to all four directories. And to delete the file from all four services, I would have to delete it from all four directories. It would be difficult to manually guarantee consistency across all four folders and also it would be difficult to judge the responsiveness of the service as not all folders would get the file or files at precisely the same moment. One could use rsync, a well-known Unix utility to keep these four folders in sync, but that does not address the problem that now you have four copies of the same file on your system, consuming your disk space that much faster. Uncool.
Enter symbolic links. Unix has a useful feature called symbolic links, or symlinks, that is designed to address this issue and this was my first strategy for solving this problem… I have a 25 GB partition I created on my Mac Book Pro’s hard drive for my cloud storage. I created this partition specifically for Microsoft’s SkyDrive. SkyDrive requires that your partition not be case-sensitive, for compatibility with Windows. I also made it 25 GB, the same as my SkyDrive quota, that way what ever fits on the partition should fit in the cloud. So, starting in my SkyDrive partition, which I have renamed CloudStorage, I created a hidden folder named /.sites. You will need to create this folder in Terminal as finder does not allow you to create files that start with a period. Within this folder I created a separate folder for each of my cloud storage services. In the root of my CloudStorage folder I created folders for Documents, Photos, Music, etc. that would be shared across all six services. I then created symlinks for each of these folders in each of the cloud services folders. I recommend using SymbolicLinker to do this as it takes the brain work out of getting the syntax correct and you also can create all of the symlinks simultaneously. For instructions on downloading, installing and using SymbolicLinker go to http://seiryu.home.comcast.net/~seiryu/symboliclinker.html.
At this point, a couple of lessons learned:
Halfway there. So, I still need a solution for the three remaining services which will not allow you to define the exact folders to sync and will not follow symlinks. At this point I spent too much time trying to get hard links to work. My advice to you, don’t bother with hard links. There is a lot of stuff on the web about hard links. I could not get them to work, at least I could not get them to work for folders, which is what I needed. This is the expected behavior. Hard links are not supposed to work for directories, so while they may (and should) work for files, this does not solve our problem. I also found a lot of blogs saying that symlinks would work for Google Drive and SkyDrive. While this may work in Windows, there are fundamental differences in the way Windows and OSX handle simlinks, and I could not get it to work for these or for Box.
Flip it. I had thought of reversing the folder structure… What I mean is, if SkyDrive, for instance, cannot navigate symlinks, then I will put the real folders in the SkyDrive folder and symlinks in the root folder. I will direct Dropbox’s symlinks to the real folders in the SkyDrive folder, and direct Bitcasa and SugarSync to sync the real folders in the SkyDrive directory. Several other bloggers had suggested the same thing. The problem with this is is that it only solves the problem for one of the three remaining services.
I then slept on the problem. I was really wanting to stick with SkyDrive as they offer the highest quota for free of any of the six services in question here. But at the same time, there is a lot of interest in Box at my work because of a great deal they offer to higher ed institutions through a partnership with Internet 2–so I didn’t want to cut them out of my evaluation. Then using Google Drive is important for its integration with Google Docs. So, I could not just write off any of the three remaining services. Besides I hate giving up. Then it came to me, literally in a dream… I would nest the folders of the three remaining services. While not neat or elegant, by putting the real folders inside the SkyDrive folder, which would be inside the Google Drive folder, which would be inside the Box folder, all of the files in the sync folders should get synced across all six services simultaneously. When I say not neat or elegant, what I mean is that at Google Drive, all of my folders are in a folder labeled SkyDrive. At Box my folders are two folders deep in Google Drive and SkyDrive folders. This is not ideal, but the important thing is that my files should have an equal opportunity to get synced at all six service providers.
In summary. This is what I did and you can too:
That’s it. If you place a file in any of the folders(symlinks) in the root of [CloudStorage] it should sync automatically to all six services. Likewise, if you delete a file from any of these folders, it will be removed from all six services. Similarly, if you upload a file or delete a file using a mobile client or a web interface for any of the six services it will be sync’ed to your local machine and all five other services, provided your computer is on and you are logged in. So, by simple act of placing a file in a folder, you can now back that file up six times over, and retrieve it immediately or later from six different places.
An interesting note. I was surprised to find that adding and deleting files using any method did not cause any problems. I thought that having so many services all checking the same folders for changes might create opportunities for one service to step on an other–to delete a file or overwrite a file–I have not seen that happen.
Update, October 24, 2012: I’ve done this with a couple more services, Pogoplug and CX, using these techniques. So’ve gotten up to eight different services sync’ing in this manner. Eight services working like this may be absurd–six may have already crossed that line. Practically, there may be a point where the services start stepping on each other though I haven’t seen that yet. The point is that you should be able to do this with the two, three or four services you prefer to use.
August 30, 2012
|The Thursday keynote at VMworld generally highlights some inspirational technologies and their creators, generally not at all related to virtualization. In the 2012 Thursday keynote, Genius Machines, the speakers talked about autonomous algorithms that run the world, humanoid robots, and self-driving cars… In short, we are closer to the robot wars than ever.
Kevin Slavin gave a talk about how algorithms run our world. It was very similar to the Ted Talk he gave July of 2011. Check it out, it’ll terrify you.
Architecting for Performance
Here’s the slide deck. (But you’ll need to sign in.) A lot of slides. A lot of info. Good stuff.
I took the VCP exam at VMworld. I recommend doing this because it is half price. I don’t recommend doing this because when will you study? It worked out for me. I passed.
August 29, 2012
|Day three started off with no keynote. That is probably because there are a lot of parties Tuesday night, so a lot of reasons to sleep in. Personally, my first session of the day started at 9:30, What’s New with vSphere Automation. They were talking about new commands in esxcli and PowerCLI. The PowerCLI guy sounds a bit like Ricky Gvais, but not so funny. Takeaways:
I literally get to take away a PowerCLI and esxcli quick reference poster. Kinda cool since there isn’t much 5.1 documentation at vmware.com yet.
Session 2, VM Scare? Heterogeneous Virtualization’s Impact. This guy is not into heterogeneous hypervisors. He’s from Gartner, so it isn’t because he’s trying to sell us something. In fact, Gartner makes their living off complexity–if the world is simple, what do we need consultants for? He’s basically saying there aren’t good reasons for using multiple hypervisors.
I got to ask about how far this recommendation extends to VDI, and he gave a bit of an “it depends” answer. He actually said that VDI is perhaps the only place where having a siloed approach makes sense. He had a couple of observations:
I like that last observation. It may be just because choosing a VDI solution is a complex process and I’d be happy to pass the job off to our user team. My first order of business when I get back to work next week.
I went to the the session, Securing the Virtual Environment: How to Defend the Enterprise. What I learned? Our security guys need to understand virtualization. Today over 60% of servers are virtualized. There are special considerations that apply to virtualized infrastructure. The old rules and methods may not apply. It will become unacceptable to halt forward progress because the security guys don’t know current technology. Our security guys should get this book, Securing the Virtual Environment: How to Defend the Enterprise Against Attack.
August 28, 2012
|The day started with a less dramatic keynote than Monday. Steve Herrod, VMware CTO, gave an update on end-user computing. I like the prospects of Operation Horizon–the promise of delivering the user a single place to go for all their apps, desktops, and data. Last year Steve demoed mobile OS virtualization on an Android device. That was pretty slick, but it was for Android only. This year he demoed some interesting developments in the iOS space. While the Android solution is still more impressive and elegant, at least VMware was able to demonstrate a commitment to developing for iOS, since that is what most customers want. The biggest eyebrow-raiser for me is the integration of XenApp into Horizon. VMware is going head on at Citrix in the desktop virtualization space, and other fronts: cloud file storage, user portal, self-provisioning… It is interesting that they seem to be throwing in the towel on application virtualization. Not sure if they are running into too much resistance on the electronic medical records front, where hospitals seem to be largely committed to XenApp or what. Or, if they are having trouble innovating with respect to ThinApp. In any case, it is an interesting development. Personally, I’m not sure I want to support infrastructure for both View and Xen if I don’t have to.
Takeaways from session vCAT 3.0: Architecture to Implementation in 5 Easy Steps:
Now for the arguably geekiest session yet, Virtualizing Oracle for Disaster Recovery with Data Guard and VMware vCenter Site Recovery Manager. Takeaways:
How about benefits of virtualizing Oracle?
Daily Fails. So today had some fails that warrant mentioning:
August 27, 2012
|VMworld got off to a dramatic start this morning with a drums and dancing spectacle and a passing of the baton from outgoing CEO Paul Maritz to former EMC COO Pat Gelsinger. Can’t say I have no concerns about continuity of vision and momentum. I’m also wondering what is behind the leadership change up after only four years at the helm. Word is Paul will still be involved as a board member and still walking the halls of VMware.
There were a few other notable announcements like dropping the vRAM-based pricing model and announcing a per CPU pricing model with no core count, memory, or VM count restrictions. Other interesting announcements were a focus on end-user computing and management tools. I wonder what implications this has for “coopetition” between VMware and Citrix and between VMware and any number of management tools providers currently on display in the Solutions Exchange.
Anyhow, how about some takeaways from my first session, Architecting Auto Deploy for Availability and Scalability:
A tip from my second session, esxtop for Advanced Users: Set the power regulation setting in the BIOS to OS control to get more useful data out of esxtop. Otherwise the OS, ESXi in this case, will not be able to differentiate CPU/core activity and will only display total utilization. At least that’s what think he was saying. By-the-way, there sure seem to be a lot of people in this session… And all glassy eyed. Not a good choice for after lunch. They are probably all trying to make people think they are total wizards by sitting in on such a geeky session. That’s why I’m here. I’m probably going to sound like a geek here, but this session and a later session, Become a Rock Star with PowerCLI and vCenter Orchestrator nearly made me want to take some time away from my conference agenda to get on console and mess around with esxtop and PowerCLI. I have three back to back parties to go to and I’m wondering when I can remote into a server. What is wrong with me? It will have to wait. I’m sure I’ll be in no condition for command lining by the time I get back to my hotel room.
Daily Fails: While VMware deserves a lot of commendation for pulling off such a massive conference, with a lot of complexity, and a lot of very impressive technology–and this year with a record 20,000+ attendees–I gotta report on a couple of fails from the conference so far:
April 5, 2012
With IOS 5, you can now automatically sync your iPhone over the air, if your iPhone is plugged into a charging device and is on the same wifi network as the computer with your iTunes library. I really like this feature. I listen to a lot of podcasts, some of which come out daily. So, with over-the-air syncing, now I don’t have to plug my iPhone into my computer every day to make sure I’ve got my latest podcasts. I shouldn’t even need to touch that computer, but when I wake up in the morning and unplug my iPhone from its charger on my nightstand I am ready to go and can listen to that first podcast while I’m getting showered and dressed. That is unless iTunes is not running. Many times I have gotten up and a new podcast was not waiting for me. And it is universally because iTunes was closed. Now I need to open iTunes and wait for it to check for new podcasts and download then and then sync my iPhone. Many wasted minutes and my day is off to a poor start. So, how can I make sure that iTunes stays open?
I got this procedure from this MacWorld forum post.
If you have iTunes set to open on login, deselect that. This will take care of it.
Create the following plist file in the LaunchAgents folder of your home Library (~/Library/LaunchAgents) with the name user.launchkeep.itunes.plist:
<?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>Label</key> <string>user.launchkeep.itunes</string> <key>KeepAlive</key> <true/> <key>Program</key> <string>/Applications/iTunes.app/Contents/MacOS/iTunes</string> </dict> </plist>
Load this launchd job by running the following command in Terminal:
launchctl load ~/Library/LaunchAgents/user.launchkeep.itunes.plist
Now if you quit iTunes it will start right back up. In order to quit the app at any time other than logout or shutdown you’ll need to disable the job. To do that run the following comman in Terminal:
launchctl remove user.launchkeep.itunes
June 9, 2011
Today I received an update from Andrew Erlichson, Phanfare founder and CEO. I get the impression that we had the same conversation by phone that he had with several other lifetime subscribers. In short, Phanfare needed to sell. They needed to partner with a larger company with the finance, marketing, and strategy resources to take an excellent product and make it profitable. If Phanfare had not arranged the buy out by Carbonite it is likely that they would have shuttered. That would have left all their customers without service, their data, or a refund. So selling to Carbonite was not an easy decision, and it was not a good solution, but it was the best Mr. Erlichson could do for all of Phanfare’s customers. Standard annual subscribers should see no change in service or pricing . And although lifetime subscribers are not getting a good deal, they can get three more years at no additional charge and most importantly this is a plan that will keep their data secure for the foreseeable future. For those not satisfied with this arrangement, Mr. Erlichson is now being totally clear that customers who so desire can get a full refund of their $299.95, original purchase price per the 2006 Terms of Service:
Phanfare may terminate a lifetime subscription at any time by returning the photos and videos to you and returning your original purchase price, currently $299.95.
Some people will quibble that the 2006 TOS also include a provision “to receive your photos and video back on DVD once at no cost”. Mr. Erlichson has been clear that they will not be burning and mailing DVDs. Users will be able to receive their data “via electronic download with a new program we are writing”. I would argue that it is better to download your files yourself, to a PC or attached harddrive anyhow. You will get your files sooner–it would take weeks to burn and mail all the requested DVDs. Also downloading to a PC or attached HD will allow you to have all your files in one place. The average Phanfare user would require at least two or three DVDs. Then you get in the business of searching through multiple DVDs looking for a particular photo. Better to download them yourself and have them all in one place. Personally, I would not wait for this downloader program to arrive and you don’t have to. If you are Windows user you can download your files today using Mirgatr.
One final thought: Mr. Erlichson requests that we not be too hard on Carbonite. And I don’t really intend to be hard on them here, more than to say that it really would not have been that difficult for Carbonite to have maintained the lifetime subscriber program and associate the program to “annual revenue” which is their practice. All they would have had to do as part of the buy out is place a certain sum of money in an annuity that would pay out according to their revenue requirement. The annuity would not have to be perpetual, as lifetime subscribers will ultimately die and the membership is not transferable. Would this quantity equal the $250,000 dollars we all paid to Phanfare five or more years ago? I don’t know. Because I don’t know what their revenue requirement is nor can I assume how long this annuity should last. But clearly there is a sum of money that could be annuitized and reasonably be expected to meet their revenue requirement. They opted to not do this. Why? Because it was an additional expense and it was slightly more complicated. Now is the convenient time to make a clean break from the lifetime program. I am wondering if it was worth it. Carbonite is in the process of issuing an initial public offering aimed at raising $100 million. Negative press could impact their final valuation. Making good by lifetime subscribers would surely have cost less than $500,000. Could this ill will affect their final IPO take by half a percentage point? I doubt it. Because, under the terms of the buy out, this presents absolutely no legal or financial liability for Carbonite. However, could negative press raise questions about the character of Carbonite’s leadership which would affect the final valuation of the IPO? Perhaps. So, why take the risk? Certainly they don’t want this story to go far. And I get the impression that Andrew Erlichson’s first official duty at Carbonite is to quiet the chatter about this lifetime program snafu and fast. And I hope he does, otherwise they could be in for a rough transition with Carbonite asking why they bought this thing in the first place.
At this point Mr. Erlichson is clearly left holding the bag as the only one responsible for satisfying the legitimate expectations of lifetime subscribers. I think that is exactly what he is now doing. As in 2008, it would have been better if they could have more accurately predicted lifetime subscriber reaction to the change. But also as in 2008, they are now listening to their customers and making their best effort to right the situation.
As for me, I am taking Mr. Erlichson up on his offer to refund my $299. In this way, my “credit” won’t be married to Phanfare, I won’t get locked into three years of service, and I can take my photos elsewhere when and if I please. In that vein, I am seriously checking out SmugMug right now, as it appears to offer near feature-for-feature parity with Phanfare at a $40 per year discount. SmugMug offers competitive upgrades for Flickr users and the rumor is they do the same for Phanfare users with discount code “PHANFARE”. I’m not sure if this is 20 or 50%, but either way not bad since the service is already 40% cheaper. UPDATE: The “PHANFARE” code does not work, but I contacted SmugMug support and they gave me a current coupon code for 50% off my first year. I cannot share the code here, but I imagine if you contact SmugMug directly they would offer you the same discount. For a bit more detail about moving to SmugMug, expect another post to that effect soon. In the mean time, this comment at the “Phanfare Suck Again” post does have a bit more information.
Ultimately, I have to say that I’ve loved being a Phanfare customer. I love the product, particularly the web, desktop, and iphone clients. I also think Carbonite is a fantastic company with a solid product. I think that this partnership will be good for Phanfare. These guys are just people and I suspect they’ve learned something from this mess. I wish Phanfare and Carbonite the best going forward.
Here is the complete “Additional Explanation” message from Phanfare founder and CEO Andrew Erlichson:
I have received a tremendous amount of feedback about our ending the Lifetime Program in the past few days and I want to share some additional thoughts of explanation with you all.
There are about 850 Lifetime customers. Phanfare was a small company and never grew to very large size. This transaction was modest in size, although the details remain confidential.
It became clear that we needed a larger partner to survive long term and that is why we began the process of selling the business.
Although we did try to negotiate to have Carbonite take on the Lifetime Program intact, the final agreement was that Lifetime customers would be offered a credit of their original purchase price of $299.95 by Carbonite and offered annual memberships.
Had we not needed to sell the company, we would have certainly continued the Lifetime Program indefinitely.
I wrote the Lifetime Program terms myself and I specifically created a way for us to end the Lifetime Program if we needed to in a scenario such as this. My goal was to protect Lifetime customers in a transaction from arbitrary action by a successor while bounding the liability of ending the program so as not to create a poison pill.
The agreement was that if we wanted to end the Lifetime Program at the time of an acquisition, we would return photos and videos and purchase price, which we proposed doing in terms of a credit. This agreement can be found in the Internet Archives.
The result will be that Lifetime customers will have received about seven years of service for their original fee and get continuity of service.
I am very sorry that we could not do better than this for the Lifetime customers. Many of you are personal friends and and I have come to know many more.
The Phanfare service is continuing unchanged under Carbonite and I will be running the Phanfare division as VP, Phanfare, reporting to Carbonite’s CEO, David Friend.
If you are certain that you do not want to continue at all with us, please write me and we will refund your original purchase price. This refund will come not from Carbonite, but from what remains of Phanfare, Inc. It will essentially be paid for by me, my employees and my shareholders. In that case, we will also return your photos and videos to you via electronic download with a new program we are writing.
Again my sincere apologies that we did not manage to create a better outcome for Lifetime subscribers.
A final thought. Don’t be too hard on Carbonite in this. The Lifetime Program is not profitable and while we feel a strong commitment to doing right by all of you, Carbonite is fairly looking after their own customers and shareholders and not taking on something that they don’t feel makes any business sense. I respect that decision and hold no ill will about it.
Founder & CEO
June 6, 2011
This post, Phanfare Update: Sucking Less, Again, contains new developments related to this story.
Phanfare is doing it again, sucking that is. Three years ago, Phanfare abandoned their lifetime members by moving to a free model like Flickr, Shutterfly, Picassa, and others. They also put the whole thing behind a login, meaning no public galleries. After several weeks of hearing from outraged users, Phanfare reversed its decision and welcomed back their subscription members including their lifetime members. When we started using Phanfare, you could purchase an annual subscription for $59 or a lifetime subscription for $299. $299 was a pretty good chunk of money to throw down on an Internet service, but it was supposed to be for a lifetime. And it was a pretty good investment, because their annual subscription price has been going up steadily and is now $99 for the premium account.
Well, in 2008, when they moved to the free model they refunded our lifetime subscription in full. And when they took me back as a lifetime member, they took me back for $299 less the $59 I had paid to SmugMug for an annual subscription. See, I had cancelled my account and moved my galleries to SmugMug. You can read about that whole thing at this other post. So, now they are up to it again. Phanfare has been bought by Carbonite. And Carbonite is not honoring lifetime subscriptions. They also are not refunding our annual subscription. They have converted it to Phanfare credit. So, they have effectively turned my lifetime subscription into a six year subscription that I’ve paid in advance, and I have but three years remaining on it. No offer to refund my subscription so I can take my business elsewhere.
I’m pretty agitated, but I tried to remain civil in my letter to Phanfare’s founder and CEO, Andrew Erlichson. I also avoided making lame threats about unliking them on Facebook, blasting them on Twitter, and emailing and phoning the major tech podcasts and blogs. Here is the letter I just sent to Mr. Erlichson:
Dear Mr. Erlichson,
I have been a Phanfare member for a longtime. I find the service elegant, the desktop client and the iPhone client too. I simply love it. There are few Internet services I like as much as Phanfare. That being the case it was very difficult when in 2008 you changed your business model and dispensed with public galleries, lifetime subscriptions, and as I recall custom domain names. It was painful, frustrating, and fundamentally a breech of trust. Reluctantly, I cancelled my account and went through the less than painless steps to migrate to smugmug. However, you ultimately listened to your users, reinstated public galleries and lifetime memberships, and I gladly came back. Now it seems you are doing it again, only worse.
I have a couple of questions for you:
- Will you back-peddle on this decision like in 2008? Because I certainly would prefer you did, and before I go through the work of moving my galleries to another service.
- Will you refund my lifetime membership? Three more years does not in any way equate to a lifetime. Also how is it fair that I should pay three years in advance? Let the money sit in my bank account rather than yours. That is, should I even decide to stay with Phanfare for three more years. Phanfare is a considerably different value proposition than it was when I started with it back when an annual subscription was $59.
I have been an evangelist for Phanfare and Carbonite, both at my work as a systems engineer at a major research university, but also among my social network. I really like both brands. However, I find this kind of behavior, this mistreatment of your most loyal customers, intolerable. And its not merely abandoning the lifetime program, but also the ungenerous terms by which you are doing it. I hope you are willing to listen and use your position to fight for your most loyal members with your new Carbonite management. Please, honor what I see as a reciprocal agreement, the lifetime membership program, that is, and you will keep this happy Phanfare and Carbonite customer and advocate and likely many others.
What follows is Mr. Erlichsons letter, just for the record. This is not his response to my letter, but the letter he sent to notify lifetime members of the purchase by Carbonite and what is going to happen to our memberships. I’ll post any response I get from him in another post.
I am writing to inform you that the Phanfare business has been acquired by Carbonite, the online backup company. When we started Phanfare in 2004, our goal was to create a beautiful, permanent online archive for our photos and videos. Carbonite shares our values, our commitment to data integrity and our attention to customer support. They are also a significantly larger and better-capitalized company. The entire Phanfare team is joining Carbonite including myself.
But there is a wrinkle. Carbonite is not acquiring our lifetime subscriber program, as it does not fit with Carbonite’s disciplined approach to ensuring that all customer storage accounts are associated with annual revenue. We are therefore discontinuing the lifetime program.
Your account has been converted to an annual Premium account and Carbonite has deposited $299.95, your original purchase price, in Phanfare credit into your account. This credit is good for Phanfare merchandise and annual subscription renewals and will expire if not fully used after three years. You will need to accept Carbonite’s terms of service when you next login to your account.
I am sorry that we have to discontinue the lifetime program, and I am sure you are disappointed, but I am certain that in nearly every way, the sale of the Phanfare business to Carbonite will help us deliver on our commitment to store your photos and videos for life. We sincerely hope that you stay with the Phanfare service as an annual customer so we can continue to serve you.
I want to tell you a bit about Carbonite. Carbonite is a leading provider of online backup solutions for consumers and small and medium sized business. Our vision and their vision are very much aligned. Carbonite was founded by David Friend, who serves as their CEO. Like me, David loves to communicate and interact directly with customers. I think we have found a great home for Phanfare and I believe that your personal investment in organizing and uploading your photos and videos is even better protected under Carbonite.
You have been with us a long time and we appreciate your ongoing support. We have exciting plans as a combined company as we embark on this new adventure.
As always, don’t hesitate to contact me personally if you have any questions or concerns.
Founder & CEO